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Customer Services

Delivery & Returns

Standard Delivery  

Your order should arrive within 3-5 working days if items are in stock (UK Mainland addresses - other countries will take longer, see the Delivery Charges section below). The majority of orders will arrive via Hermes.

If you have a particular deadline, we would recommend using our Next Day Delivery option. However, please note that Next Day Delivery is not available on personalised products or products with a postal surcharge.

Personalised Delivery  


Personalised orders and some heavy/larger items with a postal surcharge can take 2-4 weeks.

Next day delivery is not available on personalised products.

Personalised items are only able to be delivered to the UK mainland.

Please check the last Christmas delivery date when ordering your personalised item.


Next Day Delivery

This service is only available for UK mainland (excluding Scottish Highlands and the following postcodes: AB1-99, BT1-99, DD8-11, GY1-99, HS1-99, IM1-99, IV1-23, 25-27, 30-32, 36, 40-56, JE1-99, KA27-28, KW1-3, 5-17, PA20-49, 60-78, PH19-26, 30-44, 49-50, PO30-41, TR21-25, ZE1-99.)

Place your order before 1pm Monday - Thursday and we will despatch your parcel for delivery (next working day). Orders placed on Friday before 1pm will be delivered the following Monday.

Personalised items and those with a postage surcharge, which are sent direct from our Supplier, cannot be sent by Next Day Delivery. Items that are out of stock at the time of sending the Next Day Delivery order will follow, once back in stock, by Standard Delivery.

Please note that Next Day Delivery does not include deliveries on Sundays and Bank Holidays.

The cost of Next Day Delivery is £5.99.

*Delivery Charges


Our Delivery charges will be automatically calculated at the checkout.

UK Delivery Charges

UK Mainland - £3.99 (orders over £150 qualify for FREE Standard Delivery)

Highlands & Islands - £3.99

Northern Ireland - £3.99

Isle of Man - £3.99

Isles of Scilly - £3.99

Channel Islands - £3.99

BFPO - £3.99 

Overseas Delivery Charges:

We send orders to most countries around the world. Please note that we are unable to despatch certain of our products overseas due to shipping restrictions.

The following scale of charges applies:

Europe 1

Belgium, Germany, Netherlands, Republic of Ireland

£10.99 (up to 30kg)

Europe 2

Austria, Czech Republic, Denmark, France, Hungary, Luxembourg, Poland, Spain

£13.99 (up to 30kg)

Europe 3

Bulgaria, Croatia, Estonia, Finland, Greece, Italy, Latvia, Lithuania, Portugal, Romania, Sardinia, Slovakia, Sweden

£19.99 (up to 30kg)

Europe 4

Cyprus, Gibraltar, Iceland, Liechtenstein, Malta, Monaco, Norway, San Marino, Slovenia, Switzerland

£49.99 (up to 30kg)

Delivery to Europe will take around 5 working days, but may be longer due to local customs procedures.

Rest of World 1

Australia, Canada, India, Singapore, UAE, USA

£19.99 (up to 2kg), £59.99 (up to 10kg)

Rest of World 2

Hong Kong, New Zealand, Russia, Turkey

£19.99 (up to 2kg), £79.99 (up to 10kg)

Rest of World 3

Andorra, Argentina, Bahrain, Belize, Bermuda, Brazil, Brunei, Canary Islands, Cayman Islands, Chile, China, Costa Rica, Egypt, Falkland Islands, Indonesia, Israel, Jamaica, Japan, Jordan, Kenya, Kuwait, Madeira, Malaysia, Mauritius, Mexico, Morocco, Nepal, Oman, Peru, Philippines, Qatar, Saudi Arabia, South Africa, Sri Lanka, St. Kitts, Thailand, West Indies

£19.99 (up to 2kg)

Delivery outside of Europe takes 7-10 days and needs to be signed for. Please note that none of our delivery prices include any local Taxes or Duties – the recipient is responsible for these, if applicable.



 Your right to cancel can be exercised in writing by contacting us at Qwerkity Returns, Unit 4, Wrangaton Business Park, Wrangaton, TQ10 9GQ emailing us at

Under the Consumer Contracts Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 14 calendar days of receipt. We are sorry but personalised products, food and self-assembly furniture (once partly or wholly assembled) cannot be refunded or exchanged unless faulty. We are happy to refund or exchange products returned within 14 days of receipt. It is important that items are returned in perfect condition so please take care of them and pack them appropriately.

We recommend you request a Proof of Postage certificate (free) from the Post Office if you return your goods.

Returns are processed within 48 hours of receipt at our warehouse. A replacement order will take approximately 7 days for delivery. If the item is no longer available, you will receive notification and a refund. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.

If you have lost your Returns Form, or need an extra copy, you can download a blank copy of the Returns Form here. Please print and send with the returned items.


Faulty Goods

In the unlikely event that a product is faulty, please contact our customer services department. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights.

To report a faulty product, please contact customer services on 0333 240 0707 or email


Recycling of Electronic and Electrical Equipment

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

Menkind Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return, at their cost, their like-for-like WEEE item to us within 28 days of purchasing their new item. Alternatively, you may find that you have more convenient local recycling facilities (to find your nearest recycling sites for waste, electrical and electronics products, contact your local Council or visit and type your postcode into the Recycling Bank Locator).

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Under the Waste Battery Regulations, Qwerkity offer a take back scheme for all portable waste batteries.  You can return waste batteries to Qwerkity, The Atrium, Curtis Road, Dorking, Surrey, RH4 1XA.

Alternatively, you can find your local waste portable battery recycling facility at

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

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